Care, delivery & policies

01 · DELIVERY

Shipping & delivery

Orders ship from Ningbo, China. In-stock orders are prepared for dispatch within 48 hours. Pre-order items may ship separately when each item is ready.

Delivery options and the estimated arrival date are shown at checkout. For supported destinations, duties and taxes are included in the price you pay, so there are no extra charges at delivery. Where duties cannot be included, they are calculated according to your destination and shown before payment. Shipping restrictions for your country are also shown at checkout.

02 · RETURNS

Returns & refunds

Return requests are handled from China. Items must be unused, in original condition and returned with their packaging. Contact customer support before sending anything back so the correct return address and instructions can be provided.

Refund timing depends on the inspection and the original PayPal payment method. Final eligibility and time limits will be confirmed before launch.

03 · MATERIALS

Materials & care

Keep bamboo tools dry between uses and store them away from direct heat. Wipe the handle with a soft, lightly damp cloth; do not soak, bleach or place in a dishwasher. Natural bamboo may develop a gentle patina over time.

04 · PRIVACY

Privacy

AIRMEI collects only the information needed to process orders, provide support and send requested updates. Payment details are handled by PayPal and are not stored by the storefront. The final production version will include the applicable regional privacy rights and cookie choices.

05 · TERMS

Terms of service

Product availability, pre-order timing, pricing and delivery estimates are confirmed at checkout. Orders may be cancelled before formal order confirmation where the selected order mode allows it. The final production version will include governing law, limitation of liability and consumer-rights language.

06 · SUPPORT

Customer support

For order, delivery or return questions, use the customer support channel provided at checkout. The official support email and response-time commitment will be added before launch.